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Our Code of Conduct

Who we are/what we do
Transition Town Ilford was set up in October 2015 with the vision that Ilford is a vibrant town where everyone works together through cooperation, caring and mutual support for the common good and that of our Planet. Ilford is a town that recognizes the threat of climate change and is working together on the solutions.

The role of volunteers
Transition Town Ilford cannot function without our ever increasing volunteer team and we are delighted that you are interested in volunteer with us. As a volunteer you are a member of Transition Town Ilford and covered by our insurance.

This Code of Conduct is a summary of the policies which apply to being a volunteer with Transition Town Ilford. It sets out guidelines for behaviour for all of us and including volunteer rights and responsibilities.

The project or event you volunteer with will have a coordinator who will give you:
   •    Information and/or instructions regarding your volunteer role which will include: attendance time, location and any other requirements;
   •    A general induction into the organisation will be given by the volunteer coordinator or someone from the steering group.

General Guidelines

Equal Opportunities
Transition Town Ilford is committed to ensuring that our projects and events are free from unfair discrimination on the grounds of disability, colour, race, nationality, ethnic or national origin, sex, gender (including gender reassignment), sexual orientation, age, marital status, religious or other similar philosophical belief.  

We aim to ensure that our volunteers enjoy their time with us and achieve their full potential and that all decisions are taken with respect for our differences.

Confidential Information
We protect your confidential information. As a volunteer you have an obligation to protect confidential or personal information in relation to other volunteers and other organisations/events. If you have access to confidential information (including addresses or telephone numbers of colleagues/clients), you should never discuss or disclose such information to anyone other than the person/s authorised to receive it, both during and after your involvement with the organisation/event.

Our equipment, resources and personal property
There is unlikely to be suitable storage space at out projects and events where you are volunteering. You are advised not to bring valuables including personal items such as handbags, portable mp3 players, cameras, personal laptops etc. We cannot assume responsibility for the loss, theft of, or damage to, your personal possessions.

In recognition of the monies and support we have received we ask that volunteers are efficient, careful  with and protect our equipment and resources. 

Health and Safety
We are committed to ensuring that our projects and events are safe working environments for everyone. Everyone is required to exercise reasonable care in the course of your role and to look out for the Health and Safety of yourself and others.  We have risk assessments for our events and projects and encourage everyone to be involved in identifying risks and making our work safe.

First Aid & Emergencies
Please always remember that in an emergency to put your own safety first.  Call 999 if necessary.

Ambassadors and appropriate behaviour
All volunteers are representing Transition Town Ilford and need to accept our vision and mission and follow our policies and guidelines including being a positive role model for our work.  

Inappropriate comments and behaviour towards volunteers, the projects, and TTI will be addressed by the steering group member.

Conflict Resolution
We are committed to encouraging an open environment in which all volunteers can express themselves and issues raised will be responded to in an appropriate and timely manner. Everyone will be treated with dignity and respect. We are committed to providing fair and honest resolution of conflict.  Please see our conflict resolution appendix.

Before you incur in any expenses it’s important that you check with your Volunteer coordinator/project coordinator or Steering group member.
TTI recognises the enormous contribution that volunteers make through the gift of their time and it’s our policy that reasonable out of pocket expenses, can be claimed for most volunteering roles.

Happy Volunteering!

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